Question 1

Who is Masar for?

Accepted Answer

Children of Arab families living in Europe, the UK, the USA and Canada who want to learn or strengthen their Arabic online, especially when it has become weak.

Question 2

Which language are classes taught in?

Accepted Answer

Teaching is bilingual: Arabic, with English support whenever it helps, so your child understands at any level.

Question 3

How are classes delivered?

Accepted Answer

All classes are live online with a qualified teacher. Classes last 45 minutes; holiday workshops last 2 hours.

Question 4

Will the times work for my time zone?

Accepted Answer

Yes. Available times are shown in your local time automatically, wherever you are in Europe or North America.

Question 5

What’s the difference between VIP and groups?

Accepted Answer

VIP is 1-on-1 (8 or 12 classes a month). Groups have 4-6 children (8 or 4 classes a month), and Siblings & Friends is a private group of 2-3 children.

Question 6

Is the trial class free?

Accepted Answer

Yes. Every child gets a free 30-minute trial, including a level assessment and a written report for parents.

Question 7

How big are the groups?

Accepted Answer

Launch and Light groups have 4 to 6 children of a similar level and age. Siblings & Friends is a private group of 2-3 children you choose, and VIP is 1-on-1.

Question 8

How does placement work?

Accepted Answer

The free 30-minute trial includes a friendly level assessment with a teacher. Afterwards you receive a written report with your child’s level and the plan we recommend.

Question 9

Can I cancel anytime?

Accepted Answer

Yes. Monthly plans renew automatically. Send the team a message from your parent account before your next billing date and we stop the renewal. There are no further charges after that.

Question 10

What if my child misses a class?

Accepted Answer

Let us know at least 24 hours before the class and we’ll offer a make-up: a new time for VIP and Siblings & Friends, or a seat in another group at the same level.

Question 11

How do I follow my booking?

Accepted Answer

Every booking gets a code (for example MSR-2026-0001) by email. Enter it with your email on the Track a booking page to see each step, or sign in to your parent account.

Question 12

Do I need a password for the parent account?

Accepted Answer

No. Enter your email and we send you a 6-digit code and a sign-in link. Bookings made with the same email appear in your account automatically.

Question 13

What does my child need for online classes?

Accepted Answer

A computer or tablet with a camera, a microphone and a stable internet connection. The class link appears in your parent account shortly before each class.

Question 14

How can I see my child’s progress?

Accepted Answer

Your parent account shows your child’s lessons, stars and badges, updated by the teacher after classes.

Frequently asked questions

Classes

Plans and the free trial

Bookings and your account

Ready to start the journey?